Archive for kids

Life working at a funeral home – SO BUSY

Posted in Uncategorized with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on August 20, 2017 by thefuneralbizz

First off, I got a new tablet and I haven’t mastered this keyboard yet and so there will be a lot of spelling errors…my apologies!

Secondly, I have not posted in a long time…I have a lot to write about, but of course its mainly about how truly awful people are. So yes, this post will once again be me venting and bitching! sorry, but this is why I started this blog, to vent my frustrations!! So let’s begin the bitch fest!

I’ve about had it with people, had with the way people feel its ok to speak to others so rudely. How everyone is so quick to pass the blame or take out their bad day in people they have never met before. How people have become so demanding! Its not only those planning a funeral either, it can be a simple phone call asking a question, but just gotta be a smartass or rude, or don’t like the answer… Especially if your calling for pricing. You called and asked me to give you a price. I give you that price and you don’t like it. You have the option of saying a few things. You can simply sand Thank You and end the call. You can ask for differnt prices of other options, you can say ok, that’s out of my price range but thank you for your time…. I don’t see the need for any rude remarks. I don’t see any need for anyone to start bitching about how “I” charge way too much just to rip people off, etc. You don’t like the price, that’s fine, just say thanks good bye! 

When we are assisting you in planning a funeral, there are SEVERAL questions that need to be asked. We aren’t doing it just to piss you off! I would say most of the questions that we ask come in the beginning of the arrangement. Those questions are the info we need for the death certificate. You know, those death certificate’s everyone thinks are gold and just have to have them now! Well, without the info we cannot get you any! We always explain before starting with the questions why we are asking, yet it never fails that we get asked, “….what are ais these for, and why are these questions necessary”? So we go back and explain again! Its as if we are wasting their time. Its irritating. Know what else is irritating…When you have a family come in and there are several family members and they all talk over you and get off track and the arrangement lasts for two hours! Then while we are trying to get questions answered and trying to do all the work so the family doesn’t have to.. We sometime step away into another office to make those calls especially if there are a lot of people in the arrangement office, because they can’t be quiet long enough for us to be on the phone. So while we are making phone calls on behalf of the family, the family is in the arrangement office, we usually leave them to pick out prayer cards or flowers other times we just say that we will be a few minutes. Well the other day, we had to call the cemetery and while on the phone, which was approximately 10 minutes, here comes one of the family members. My boss was on the phone in another office and I was in mine. The person who came walking into the office was one of the deceaseds sons. I said hello and he said, “where’s that guy that was meeting with us, we need to get this wrapped up and get a move on, we still need to pick out the flowers and my sisters don’t feel like sitting around here anymore”. REALLY?? That irritated me. You need to get this wrapped up and tired of sitting around here? Well, we could have told you to call the cemetery yourself, we could have told you to go get your own flowers, but no. That “guy” you were meeting with is the Funeral Director and he TOLD you that he was going to call the cemetery for you and he would be back in a few minutes, it make take a few… So I said to him that the DIRECTOR is on the phone with the cemetery getting YOU and your family the information you will need and he will be done once he gets that information for you, so you can go ahead and go back to the arrangement office and the director will be back once he finishes up. He simply just walked away. Its just bothersome that noone can just take into consideration that WE are actually helping you. If we didn’t do these things then it would be that we aren’t helping you enough! Also this particular family wanted a specific day for viewing and funeral, unfortunately we could not accommodate them for the days they wanted, we already had two other families there for visitation and funeral services. Believe me when I say we do not like telling anyone we cannot accommodate them for the dates they want. Well, they were not happy about it and asked why there was nothing we could do.. My boss explained to them the reason why and he apologized and discounted their funeral charges, but that was still not enough.. He just came out and told them that there was nothing he could do and if they needed to go to another funeral home then that’s what they should do and he wouldn’t charge them the transport fee. In the end they stayed with us but made it clear they were disappointed. Ok, so we are fully aware you are not happy about it, so are you going to keep bitching about it? So finally they were on their way, thank God. That same day we had another arrangement about an hour later, it was close to the end of the day and I had been running my ass off. Before the next arrangement came in, my boss was in the embalming room, I was working on all the funeral arrangements and answering the phones. The family who had just left called. It was one of the daughter’s of the deceased. She wanted to know if there was anything at all we could do to accommodate them for the day they wanted!! Were you not just here for almost two hours discussing this! No, I’m sorry, there is not one single thing we can do! On to the next arrangement, not as stressful as the other one but during that arrangement, someone is at the door. I answer it and it’s the other family! They have “things” they need to drop off…. I asked what they had and if there is a lot. They say, yes there is a lot, food, soda pop, snacks, pictures, and the deceaseds violin!! They have a stand for it and NEED to set it up! I told them they could bring it in, but could not set it up because there is a body in the chapel whose funeral is in the morning! They of course were not happy about this and said they HAD to set it up and can’t they just place it in back of the chapel? No, you cannot, there will be a family in there tomorrow along with their friends and family, I don’t think they will understand why your mothers violin is in their room! So, they said they had to bring in their food. I had to explain to them they were welcome to bring it in but we would have to put it all in the storage closet until after the other family leaves, again, not pleased with anything I was telling them! I told them I would leave the door unlocked for them so they could bring in their things. I’m pretty sure they expected me to help them and if I had not been so busy I may have, but at this point I was fed up with them. They even asked ifthere wasn’t another door closer they could use. Unfortunately there is not and I was given the “ugh, ok”. Because somehow its my fault. Maybe you just don’t need to bring in ALL that CRAP! On to day of visitation, big family, lots of kids! No one bothered to watch these screaming misbehaved children who thought it would be ok to color on the bathroom walls with their crayons! They were obviously bored being stuck at a funeral home all day because at one point they decided to make about 20 cups of coffee using all the cream and sugar and make a horrendous sticky mess and put the empty coffee pots back on the hot burners! First of all WHYwere they allowed to play with HOT coffee!! I just don’t get it!! They were also playing with something that had a lot of glitter because it was everywhere! I am always amazed by the lack of supervision! I don’t understand why no parent is watching what and where their kid is at and what they are doing!! Then for them to destroy our bathroom walls and not one person apologized or offered to pay for the cleaning cost.. This is one of the reasons why funeral costs are high and continue to rise, overhead! Who do you think has to pay for the cleaning and damages? Not that it happens that often where we actually have to repair or replace things, but it does happen, cleaning we must constantly do. 

I’ll stop here and stop the moaning and groaning, for now ūüėÄ

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What are you wearing……?

Posted in Uncategorized with tags , , , , , , , on October 10, 2009 by thefuneralbizz

Why is it that people think that they are at “home” when they are at a Funeral Home? Of course we want you to feel comfortable, but running around in your socks? bringing in a pair of slippers to wear? or just going barefoot? disgusting! I wouldn’t walk barefoot in that place! We keep the place clean, for sure, but we don’t get the carpets cleaned after each and every funeral. and to top it off you were only there for 2 hours! that was the whole length of you funeral! Slipper girl…hmmmm, nice fuzzy purple slippers with your black dress. You were only there for four hours, that was the length of the Memorial service.¬† Sock person, again, we don’t clean the carpets after every funeral. Your socks were grey, unbelievable! This is not you home! So, let me continue to add that when bringing in your children for the duration of the visitation and funeral, KEEP AN EYE ON THEM! DO NOT let them run around and scream on top of their lungs, ESPECIALLY right outside my office door! I cannot hear people when the call on the phone because your little rugrats are screaming and playing a game of hide and go seek! AND NO THEY CANNOT play the piano! The piano is not a toy but you just let them bang a way on it. Thanks! For some unknown reason people think that just because they are at a funeral home they do not have to watch their children. I am NOT a babysitter and I refuse to watch your kids! I will in fact yell at them when I see fit. If they come into my office or they get on my nerve I will shoot them a dirty look. usually I will get up and shut my office door, which then gets the attention of some “adult” standing around and then they tell the kids to pipe down and go play in the back. Although that never lasts long anyway, the brats still find their way back up front. Then I get the parents who like to yell at their kids in front of everyone. So basically, the parent is making just as much if not more noise than the kids are. usually the kids are loud and obnoxious because their parents are loud and obnoxious. I would imagine if I were at your home and I let my kids act that way, you wouldn’t appreciate it. Also to those of you who don’t give a rats ass if your kids keep going in and out of the doors, well, your kids is going to be as flat as a pancake once they get hit by a car, because we are on a BUSY 4 lane road! What are you thinking? DO NOT bring your kids if you are not going to watch them. I don’t care if it is their grandparent, Aunt, etc up their in that casket, if they are not going to behave then as a parent you the responsibility to shut your kids up or get them the hell out of the funeral home. Not everyone enjoys seeing you heathens run around and scream¬†for hours at a time. Better yet, go ahead and let them drink the mountain dew, pepsi, whatever pop you HAD to bring in, because lord only¬† knows you are stuck here for 2 hours, give me a break! then go ahead and let them eat all the cookies cousin Betty brought in….because they certainly need more sugar to annoy the rest of us!¬† Speaking of food, gee go figure. IF you bring in food, take it with you when you leave! why on earth would you leave food in our sink to sit there overnight so when I come in the next morning the bag of ice you brought in is still in the sink along with some food you apparently did not feel like taking home and figured, it isn’t my home, so I don’t care. All the food is now soaked with water and disgusting? why would you do that? why would you spill something on the floor, like pop or coffee and just leave it? we supply all the paper towel you could ever get your hands on, but you just leave it. why could you not come get who is working and say, we accidentally spilled something, that person will get up and clean it for you! or if you spilled some food, why not pick it up instead of just kicking it with your foot behind the trash can? you really couldn’t bend over and pick it up and put it in the trash can? is that what your home looks like? We also have a few toys in the back for brats to play with, well if you use them put them away, I don’t appreciate finding bits and pieces of Lego’s in the plants on the tables in the hall way (along with your gum, because you were too lazy to put in a tissue and throw in one of the 20 trash cans we have around the place). Dirty nasty people! never cease to amaze me! But then there are always the ones who never bring in any food or even think about leaving the chapel where the deceased is displayed and spend their entire time there in the lounge eating and smoking. YOU are there for a reason, the pay your respects to the deceased. I know I have said this a million and one times here, but that is what you are there for! What are you paying us for if you are going to sit in a lounge to drink, smoke and eat all day and night? May as well just go to the bar! SERIOUSLY! I cringe when families arrive and one person after another from the family comes thru those doors with coolers and bags and boxes of FOOD and DRINK! Are you camping out here? During visitation time, you are there to greet those who came to pay their respects to the deceased. They should arrive, sign the guest book, take a prayer card or folder, approach the casket and then speak with the family. THEN LEAVE! Simple isn’t it? No need to sit around. No need to have your dinner at the funeral home. Simply¬†leave. You came and paid your respects, you made an appearance, now go! But what makes this so hard? I guess I can guess that over half the time, the person who they are looking¬†for (their friend or relative) is somewhere in the lounge stuffing their fat neck with god knows what. OR they decided to go outside and have a smoke. So, now we have a person/s who is looking for the person they need to speak with roaming aimlessly throughout the funeral home. And guess where they sometimes come asking for this person? Yeah, you guessed it, my office. Or they ask the greeter (an employee who usually works in the evening ONLY greeting people as they arrive to the funeral home to direct them to the correct chapel or to take coats, etc) HOW the fuck do I know where Bobby so and so is at because that is the person you know from the family. I do not know every single person who belongs to the deceased. I only know those people who came to make arrangements for the deceased. Since everyone feels the need to leave their cell phones on at the funeral home (even during the actual service, rosary and or vigil) go ahead and call them, they can’t be more than a few feet away.¬† And I am sure we will all be able to hear whatever gay ass song they have as their ring tone. Because no one ever thinks to put their phones on at least vibrate when at a funeral home…….I mean why would you do that?

If and when you call a funeral home because someone has passed away and you are calling to make an appointment to schedule a time to come to make those funeral arrangements, make sure that you schedule a time that is good for you! IF I say, I am sorry, I do not have anyone available at that time, can we make it this time, please either say yes or no. DO NOT say hang on and ask a crowded room full of people if it is a good time and leave me hanging on the phone for 5 minutes while all 10 of you trying to figure it out. I have other things to tend it. My other line is ringing. Whatever. CALL ME BACK. If you call and you schedule something the next day say around 1pm, don’t go someplace else before that , like say the cemetery that is 30 miles away then call me and say that you are not going to be finished up there in time to make it to me by 1pm, so can we come in at 2pm, and I say “no, we have another appointment at 3pm, so it will not give us enough time for you arrangement, can you maybe make it tomorrow then?” Then you say okay we will be there by 1:30pm, and I say “ok”. But then at 1pm you call me and say you aren’t going to make it by 1:30pm now either so you know that there is a 3pm appt. Just make sure that you allow yourself time in the first place. YOU know you are coming to us at 1pm, so just make sure that you give yourself time to make that appt. Don’t drive someplace too far away, the cemetery can be taken care of AFTER the funeral arrangements at the funeral home are done. Usually we can contact the cemetery for you and¬† get all the cosst over the phone, and then you can go out the cemetery because we will let the cemetery know that you are coming. We have other families, not just you! believe it or not! We have to give them the same amount of time as we would with you. They are also planning a funeral for someone they have just lost. And if you are not a funeral director yourself, then don’t act like one! One of my biggest pet peeves are people who come in who think they know it all. Just because you know someone who recently planned a funeral, someplace else, does not make you an expert. So, please do not tell us how to do our jobs. I don’t come to your place of employment and tell you how to do your job.

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