Archive for funeral home questions

Life working at a funeral home – SO BUSY

Posted in Uncategorized with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on August 20, 2017 by thefuneralbizz

First off, I got a new tablet and I haven’t mastered this keyboard yet and so there will be a lot of spelling errors…my apologies!

Secondly, I have not posted in a long time…I have a lot to write about, but of course its mainly about how truly awful people are. So yes, this post will once again be me venting and bitching! sorry, but this is why I started this blog, to vent my frustrations!! So let’s begin the bitch fest!

I’ve about had it with people, had with the way people feel its ok to speak to others so rudely. How everyone is so quick to pass the blame or take out their bad day in people they have never met before. How people have become so demanding! Its not only those planning a funeral either, it can be a simple phone call asking a question, but just gotta be a smartass or rude, or don’t like the answer… Especially if your calling for pricing. You called and asked me to give you a price. I give you that price and you don’t like it. You have the option of saying a few things. You can simply sand Thank You and end the call. You can ask for differnt prices of other options, you can say ok, that’s out of my price range but thank you for your time…. I don’t see the need for any rude remarks. I don’t see any need for anyone to start bitching about how “I” charge way too much just to rip people off, etc. You don’t like the price, that’s fine, just say thanks good bye! 

When we are assisting you in planning a funeral, there are SEVERAL questions that need to be asked. We aren’t doing it just to piss you off! I would say most of the questions that we ask come in the beginning of the arrangement. Those questions are the info we need for the death certificate. You know, those death certificate’s everyone thinks are gold and just have to have them now! Well, without the info we cannot get you any! We always explain before starting with the questions why we are asking, yet it never fails that we get asked, “….what are ais these for, and why are these questions necessary”? So we go back and explain again! Its as if we are wasting their time. Its irritating. Know what else is irritating…When you have a family come in and there are several family members and they all talk over you and get off track and the arrangement lasts for two hours! Then while we are trying to get questions answered and trying to do all the work so the family doesn’t have to.. We sometime step away into another office to make those calls especially if there are a lot of people in the arrangement office, because they can’t be quiet long enough for us to be on the phone. So while we are making phone calls on behalf of the family, the family is in the arrangement office, we usually leave them to pick out prayer cards or flowers other times we just say that we will be a few minutes. Well the other day, we had to call the cemetery and while on the phone, which was approximately 10 minutes, here comes one of the family members. My boss was on the phone in another office and I was in mine. The person who came walking into the office was one of the deceaseds sons. I said hello and he said, “where’s that guy that was meeting with us, we need to get this wrapped up and get a move on, we still need to pick out the flowers and my sisters don’t feel like sitting around here anymore”. REALLY?? That irritated me. You need to get this wrapped up and tired of sitting around here? Well, we could have told you to call the cemetery yourself, we could have told you to go get your own flowers, but no. That “guy” you were meeting with is the Funeral Director and he TOLD you that he was going to call the cemetery for you and he would be back in a few minutes, it make take a few… So I said to him that the DIRECTOR is on the phone with the cemetery getting YOU and your family the information you will need and he will be done once he gets that information for you, so you can go ahead and go back to the arrangement office and the director will be back once he finishes up. He simply just walked away. Its just bothersome that noone can just take into consideration that WE are actually helping you. If we didn’t do these things then it would be that we aren’t helping you enough! Also this particular family wanted a specific day for viewing and funeral, unfortunately we could not accommodate them for the days they wanted, we already had two other families there for visitation and funeral services. Believe me when I say we do not like telling anyone we cannot accommodate them for the dates they want. Well, they were not happy about it and asked why there was nothing we could do.. My boss explained to them the reason why and he apologized and discounted their funeral charges, but that was still not enough.. He just came out and told them that there was nothing he could do and if they needed to go to another funeral home then that’s what they should do and he wouldn’t charge them the transport fee. In the end they stayed with us but made it clear they were disappointed. Ok, so we are fully aware you are not happy about it, so are you going to keep bitching about it? So finally they were on their way, thank God. That same day we had another arrangement about an hour later, it was close to the end of the day and I had been running my ass off. Before the next arrangement came in, my boss was in the embalming room, I was working on all the funeral arrangements and answering the phones. The family who had just left called. It was one of the daughter’s of the deceased. She wanted to know if there was anything at all we could do to accommodate them for the day they wanted!! Were you not just here for almost two hours discussing this! No, I’m sorry, there is not one single thing we can do! On to the next arrangement, not as stressful as the other one but during that arrangement, someone is at the door. I answer it and it’s the other family! They have “things” they need to drop off…. I asked what they had and if there is a lot. They say, yes there is a lot, food, soda pop, snacks, pictures, and the deceaseds violin!! They have a stand for it and NEED to set it up! I told them they could bring it in, but could not set it up because there is a body in the chapel whose funeral is in the morning! They of course were not happy about this and said they HAD to set it up and can’t they just place it in back of the chapel? No, you cannot, there will be a family in there tomorrow along with their friends and family, I don’t think they will understand why your mothers violin is in their room! So, they said they had to bring in their food. I had to explain to them they were welcome to bring it in but we would have to put it all in the storage closet until after the other family leaves, again, not pleased with anything I was telling them! I told them I would leave the door unlocked for them so they could bring in their things. I’m pretty sure they expected me to help them and if I had not been so busy I may have, but at this point I was fed up with them. They even asked ifthere wasn’t another door closer they could use. Unfortunately there is not and I was given the “ugh, ok”. Because somehow its my fault. Maybe you just don’t need to bring in ALL that CRAP! On to day of visitation, big family, lots of kids! No one bothered to watch these screaming misbehaved children who thought it would be ok to color on the bathroom walls with their crayons! They were obviously bored being stuck at a funeral home all day because at one point they decided to make about 20 cups of coffee using all the cream and sugar and make a horrendous sticky mess and put the empty coffee pots back on the hot burners! First of all WHYwere they allowed to play with HOT coffee!! I just don’t get it!! They were also playing with something that had a lot of glitter because it was everywhere! I am always amazed by the lack of supervision! I don’t understand why no parent is watching what and where their kid is at and what they are doing!! Then for them to destroy our bathroom walls and not one person apologized or offered to pay for the cleaning cost.. This is one of the reasons why funeral costs are high and continue to rise, overhead! Who do you think has to pay for the cleaning and damages? Not that it happens that often where we actually have to repair or replace things, but it does happen, cleaning we must constantly do. 

I’ll stop here and stop the moaning and groaning, for now ūüėÄ

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Life working in a funeral home – What do you think?

Posted in Uncategorized with tags , , , , on August 7, 2012 by thefuneralbizz

I have a question…for those who read my blog or happen to stumble¬†upon it… I am actually ‘trying’ to be serious and not sarcastic because I am really curious to know…

What do people (families) think Funeral Directors and or Funeral Home Staff do all day?

When someone in your family has passed away and you knew you had to make funeral arrangements, what did you do?¬†¬† Did you call the funeral home for an appointment?¬† Did you leave your loved one who passed away and immediately drive to the funeral home to make arrangements?¬† When / if you did call to make an appointment¬†what were you told…to come right in? or did they schedule an appointment later in the day? Did they ask YOU when you wanted to come in? or did they just give you a time to come in without giving you any other options?¬† If you did not call for an appointment, when you arrived at the funeral home, did you have to wait long to sit with a Director? How were you treated?¬† Was there any visitation going on when you were there? Was there an actual funeral service going on? If there was a funeral service and when you arrived you saw that a funeral service was going on, did you feel like you were intruding or did you think for a second that maybe you should come back at another time? Did you leave because you saw a funeral and come back later? Or did you feel that even though there was a funeral, you had just lost someone so it didn’t matter, that the funeral home should accommodate you and that surely someone was available to help you?

What about when you think about funeral homes and what goes on during business hours when the funeral home is open, but no visitation is going on or a funeral at the funeral home…do you think that, for example, ‘no people, no cars, than the funeral home staff is not busy¬†so you should be able to ‘just stop by’ anytime? Or do you think, ‘it’s a regular business and you should call to see if you need an appointment or if you can just stop up anytime’?

Do you think that funeral homes are usually a quite place, where the environment is quite and business is slow if no visitation is going on or funeral? What do you think the funeral director and staff do all day, even when visitation or a funeral is going on? 

Again, I am not being sarcastic in my questions. I am truly curious to know how others view a funeral home as a business and how they perceive a funeral director and the staff. Thank you in advance for anyone who chooses to answer any of my questions.

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