Archive for funeral director

Life at a funeral home – stuff

Posted in Uncategorized with tags , , , , , , , , , on September 10, 2017 by thefuneralbizz

Who has the right to pick up the cremated remains from the funeral home? The person who is handling the funeral arrangements aka the informant, the person paying the bill. Usually, but not always, the informant is the next of kin. If the informant tells us that someone else is allowed to pick them up, then fine, but NOT UNLESS they tell us and tell us who that person is! I don’t care who you are or what your relationship to the deceased is, unless we were told specifically by the informant that you are allowed to pick them up, you are not getting them! It’s not because we are being mean, it’s because we have to follow certain rules. Say for instance you are the deceaseds sibling but the deceaseds child made the arrangements and is listed as informant (and is the legal next of kin), but you feel that you have the right to pick up your brothers/sisters cremated remains. Regardless of how I even feel about it, it’s not us to make that call. That is why we have what is called the informant  (contact person). If you feel that you should be able to pick them up, discuss this with your family and if you disagree, again, discuss it with your family not the funeral home! Same goes for the death certificates,  which I’ve talked about several times. And it does not matter to me or make one bit a difference if you tell me that they won’t mind. we’ve heard it all before and in the end only to be yelled at and held accountable by the informant and it makes the funeral home look bad and incompetent.

As far as picking things up from the funeral home, such as the cremated remains, any cremation jewelry, death certificates, work excuses, your flowers after your fineral, etc.. If we are closing at our normal business hours   (which will mean if we are not having a visitation) you will have to come before we close or wait until the following day. I’m not sure why people think we are in the office 24/7. We are available for ’emergency’ calls or first calls 24/7, not because you need an excuse for work, or even because you need to drop off clothing. If we know we are waiting on clothing, we make it clear to those families what time you have to have the clothing to us. If we tell you we close at 6pm, we close at 6pm! Not 6:30pm. Do not show up after that time, realize we are closed then call the funeral home, get the answering service and act as if you have been inconvenienced because YOU showed up late without calling to inform us that you are running late and ask if will be there or if someone can wait or meet you at a certain time.

If you call the funeral home after business hours you will be speaking to our answering service. Our answering service follows a guideline when taking calls. They will gather information from the caller to pass on to the person/director on call. This seems to annoy some people. They are only doing their job, correctly. I understand emotions run high when a death occurs but the info they are asking is necessary.

Now, I feel as if some people just don’t grasp the concept of BEING ON TIME. When you plan a funeral everything that happens once you finalize those arrangements is usually time sensitive. We, the funeral home are now on a tight schedule. From the obit to getting the deceased dressed and casketed. It becomes extremely frustrating to us when things do not run smoothly and ON TIME and we do have to rely on the family for certain things. You want a photo for the obit, you need to have it to us by the deadline! Otherwise, its not going to be published, there is no being a few minutes late. Clothing always seems to be a big issue, I don’t know why! We always tell the family we must have clothing by such and such day/time! It never fails that they never bring it on timer nor do they call to let us know they are running late. It is so important for us to get the clothing because we must cosmetize the deceased, if a woman her hair more than likely needs to be styled…There are just a lot of little things to be done and done ON TIME.

If your loved one is near death then spend your time with them. Too many people want to come in and go over things while their loved one may pass at any minute. You will only have to come back to the funeral home once they pass anyway. There are also times when someone is put into hospice care or taken off life support and the family assumes that death will occur very soon after that. That is not always the case. It could very well take only minutes or hours but there are times, more often then not, where the person has lived for days, weeks, even months. You just don’t know, you can’t predict those things.  Hospice workers as well as hospital staff tell families that they should be preparing because death is imminent. Well, there is not that much you can do as far as pre planning/pre paying. If your loved one is near death and not expected to make it much longer…..stay with them! Pre planning is always a good idea, but its meant to be done before death in near. Do it well in advanced so it doesn’t have to be something you or your family has to worry about at the last dayts of your life. If you come to us when your loved one could be taking their last breath at any moment, sure we can get everything wrote down, but to pre payat that time is pretty much useless. First, the funeral home cannot just hold your money. The money yoiu pay us goes to a pre need company that holds that money in a Trust so to speak. Once that person passes, we fill out a form and send that form to this company along with a death certificate. The company then turns around and pays us that money. So its just senseless to do all that paperwork when more than likely yoiu loved one will pass before the pre need company even receives it all…So, just spend those last hours, days with your family. If you want, write down what it is they want, cremation, burial, what cemetery, church service or service at funeral home, then write down the info needed for the death certificate (vital info), like date of birth, social security number, place of birth, parents names, mothers maiden name, highest level of education, if the person is a veteran and ask where the veterans discharge paper (dd-214) is located, etc. Of course I am not saying not to pre plan because I sincerely feel it is a very good idea to do so and not just because I work at a funeral home, but had I never got into the funeral business I would not have known just how important and how much easier it really does make things so much easier. Not only because it’s paid for (and you do not have to prepay, just getting everything wrote down and picked out and kept on file at the funeral home) but it eliminates the guessing your family will have to do and yes, the disagreements or arguing. There is also now a form that you can fill out and have signed which will allow you to appoint anyone you wish to be in charge of making your arrangements. This is new to the State I am in buyt I understand its been available in other States for a while. This was not available here until about a year or year and half ago and I don’t believe many are aware of this. If you do not have family or you just do not want your family, for whatever reason, plan your funeral you should definitely look into filling these forms out, ask your funeral home about these papers!!

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Life working at a funeral home – SO BUSY

Posted in Uncategorized with tags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , on August 20, 2017 by thefuneralbizz

First off, I got a new tablet and I haven’t mastered this keyboard yet and so there will be a lot of spelling errors…my apologies!

Secondly, I have not posted in a long time…I have a lot to write about, but of course its mainly about how truly awful people are. So yes, this post will once again be me venting and bitching! sorry, but this is why I started this blog, to vent my frustrations!! So let’s begin the bitch fest!

I’ve about had it with people, had with the way people feel its ok to speak to others so rudely. How everyone is so quick to pass the blame or take out their bad day in people they have never met before. How people have become so demanding! Its not only those planning a funeral either, it can be a simple phone call asking a question, but just gotta be a smartass or rude, or don’t like the answer… Especially if your calling for pricing. You called and asked me to give you a price. I give you that price and you don’t like it. You have the option of saying a few things. You can simply sand Thank You and end the call. You can ask for differnt prices of other options, you can say ok, that’s out of my price range but thank you for your time…. I don’t see the need for any rude remarks. I don’t see any need for anyone to start bitching about how “I” charge way too much just to rip people off, etc. You don’t like the price, that’s fine, just say thanks good bye! 

When we are assisting you in planning a funeral, there are SEVERAL questions that need to be asked. We aren’t doing it just to piss you off! I would say most of the questions that we ask come in the beginning of the arrangement. Those questions are the info we need for the death certificate. You know, those death certificate’s everyone thinks are gold and just have to have them now! Well, without the info we cannot get you any! We always explain before starting with the questions why we are asking, yet it never fails that we get asked, “….what are ais these for, and why are these questions necessary”? So we go back and explain again! Its as if we are wasting their time. Its irritating. Know what else is irritating…When you have a family come in and there are several family members and they all talk over you and get off track and the arrangement lasts for two hours! Then while we are trying to get questions answered and trying to do all the work so the family doesn’t have to.. We sometime step away into another office to make those calls especially if there are a lot of people in the arrangement office, because they can’t be quiet long enough for us to be on the phone. So while we are making phone calls on behalf of the family, the family is in the arrangement office, we usually leave them to pick out prayer cards or flowers other times we just say that we will be a few minutes. Well the other day, we had to call the cemetery and while on the phone, which was approximately 10 minutes, here comes one of the family members. My boss was on the phone in another office and I was in mine. The person who came walking into the office was one of the deceaseds sons. I said hello and he said, “where’s that guy that was meeting with us, we need to get this wrapped up and get a move on, we still need to pick out the flowers and my sisters don’t feel like sitting around here anymore”. REALLY?? That irritated me. You need to get this wrapped up and tired of sitting around here? Well, we could have told you to call the cemetery yourself, we could have told you to go get your own flowers, but no. That “guy” you were meeting with is the Funeral Director and he TOLD you that he was going to call the cemetery for you and he would be back in a few minutes, it make take a few… So I said to him that the DIRECTOR is on the phone with the cemetery getting YOU and your family the information you will need and he will be done once he gets that information for you, so you can go ahead and go back to the arrangement office and the director will be back once he finishes up. He simply just walked away. Its just bothersome that noone can just take into consideration that WE are actually helping you. If we didn’t do these things then it would be that we aren’t helping you enough! Also this particular family wanted a specific day for viewing and funeral, unfortunately we could not accommodate them for the days they wanted, we already had two other families there for visitation and funeral services. Believe me when I say we do not like telling anyone we cannot accommodate them for the dates they want. Well, they were not happy about it and asked why there was nothing we could do.. My boss explained to them the reason why and he apologized and discounted their funeral charges, but that was still not enough.. He just came out and told them that there was nothing he could do and if they needed to go to another funeral home then that’s what they should do and he wouldn’t charge them the transport fee. In the end they stayed with us but made it clear they were disappointed. Ok, so we are fully aware you are not happy about it, so are you going to keep bitching about it? So finally they were on their way, thank God. That same day we had another arrangement about an hour later, it was close to the end of the day and I had been running my ass off. Before the next arrangement came in, my boss was in the embalming room, I was working on all the funeral arrangements and answering the phones. The family who had just left called. It was one of the daughter’s of the deceased. She wanted to know if there was anything at all we could do to accommodate them for the day they wanted!! Were you not just here for almost two hours discussing this! No, I’m sorry, there is not one single thing we can do! On to the next arrangement, not as stressful as the other one but during that arrangement, someone is at the door. I answer it and it’s the other family! They have “things” they need to drop off…. I asked what they had and if there is a lot. They say, yes there is a lot, food, soda pop, snacks, pictures, and the deceaseds violin!! They have a stand for it and NEED to set it up! I told them they could bring it in, but could not set it up because there is a body in the chapel whose funeral is in the morning! They of course were not happy about this and said they HAD to set it up and can’t they just place it in back of the chapel? No, you cannot, there will be a family in there tomorrow along with their friends and family, I don’t think they will understand why your mothers violin is in their room! So, they said they had to bring in their food. I had to explain to them they were welcome to bring it in but we would have to put it all in the storage closet until after the other family leaves, again, not pleased with anything I was telling them! I told them I would leave the door unlocked for them so they could bring in their things. I’m pretty sure they expected me to help them and if I had not been so busy I may have, but at this point I was fed up with them. They even asked ifthere wasn’t another door closer they could use. Unfortunately there is not and I was given the “ugh, ok”. Because somehow its my fault. Maybe you just don’t need to bring in ALL that CRAP! On to day of visitation, big family, lots of kids! No one bothered to watch these screaming misbehaved children who thought it would be ok to color on the bathroom walls with their crayons! They were obviously bored being stuck at a funeral home all day because at one point they decided to make about 20 cups of coffee using all the cream and sugar and make a horrendous sticky mess and put the empty coffee pots back on the hot burners! First of all WHYwere they allowed to play with HOT coffee!! I just don’t get it!! They were also playing with something that had a lot of glitter because it was everywhere! I am always amazed by the lack of supervision! I don’t understand why no parent is watching what and where their kid is at and what they are doing!! Then for them to destroy our bathroom walls and not one person apologized or offered to pay for the cleaning cost.. This is one of the reasons why funeral costs are high and continue to rise, overhead! Who do you think has to pay for the cleaning and damages? Not that it happens that often where we actually have to repair or replace things, but it does happen, cleaning we must constantly do. 

I’ll stop here and stop the moaning and groaning, for now 😀

Life at a funeral home – WHY

Posted in Uncategorized with tags , , , , , , , on April 18, 2016 by thefuneralbizz

I often wonder when it was that people became so rude, impolite, self absorbed? I’ve worked with the public pretty much my entire working life. I have always known there were “those” people, but I’m not sure if it’s me who is getting older and noticing it more or if people have really become so selfish, mean spirited, and well, assholes?
Every day almost I encounter someone who is just unpleasant. Wether it be on the phone or in person. I am speaking of work, but yes, of course I encounter them outside of work as well.. But it just seems that people do not have any hesitation being rude or speaking down to others. For example, we receive quite a few calls per day requesting pricing. We do not have any problem giving pricing over the phone. When I give pricing I explain to them what is included in that cost and what is NOT included. However, most of the time I cannot even begin to tell the person what is not included because I either get hung up on, the person will say, “what?!? NEVERMIND”! and hang up, or they will say, “that includes everything, right”? When I say no, I usually get, “that’s ridiculous, why is it so much”?!? I have people who have started bitching at me because the cost is high and they can’t afford it, or just be downright rude! Especially the ones who just hang up. Is it really that shocking that funerals are EXPENSIVE? And is it necessary to speak to someone that way? YOU called ME! I nicely answered your questions, I took the time to speak to with you, yes, it’s my job, but I would never speak to someone the way these people speak to me, regardless of the answer! If I called some place to request cost of something, why would I be rude in return just because I did not like their answer? ! ? Can people just simply say, “ok, thank you for your time”. Or even just, “thanks”.
I have also experienced quite a lot lately where people arrive for viewing  (the family) and other family members have not yet arrived. Now when people come in to make arrangements there is an informant. Usually that person is the next of kin. This is the person who is ‘in charge’. So if that person has not yet arrived and other family members have, we typically wait for them before letting anyone go into the chapel, unless the informant has told us previously that it is ok that people go in if they are not there. Well, you can imagine a group of people arriving expecting to be able to enter the Chapel for first viewing, which is considered the family hour, and we have to say that so and so has not arrived yet so we will have to wait for them…you would think people would understand this, but no. Usually they get quite pissy with us! I mean really? Here is let’s say, the grandkids and maybe some cousins and even the deceaseds siblings but the husband hasn’t arrived yet and the husband is the informant. So we tell them that that Mr. Whoever hasn’t arrived yet but once he does then they may go in. Why would we NOT wait?? This happens alot when we have a younger person and there are two sets of parents and also when there are siblings. If siblings arrive early, they seem to think they can just go on in. To be honest, I don’t care one way or the other. Well anyway, they get pissy because they have to wait and also think they are above having to wait. This not only happens with family but friends as well. We get so many friends that show up during family hour who feel they should be allowed to go in, regardless if family has gone in yet or not. Of course if the family is there, we will ask them, but if no one has been in yet, then no! Why would you think it’s ok for us to let you go in before any of the family has even been in? I’ve heard the excuse that they won’t be able to make it later, they have to go to work or whatever, so they just thought they would come by early. It just doesn’t work that way.
On to the next.. Life Insurance. I know that people want their money!! Don’t call me, call the insurance company!! Calling the funeral home is not gonna help you get your money faster. We want our payment too! So of course I have to explain, AGAIN, that it’s not uncommon for us to wait 30 days or more to receive payment. Also that we will only receive OUR portion, not yours! Your payment will be sent directly to you. Ok, they say. or they ask why it takes so long. . Then a week goes by and that same person is calling, AGAIN, complaining that it’s taking too long. Not my problem.. As I stated TWO TIMES  already, call the insurance company!
We ask our families who will be coming in to pick up the flowers, the family items (sign in book, extra prayer cards, death certificates, anything we removed from casket prior to closing casket, etc). We always ask them the evening before the funeral. We also ask if they would like the cards from the flowers removed and put in the bag with their family items. We explain to them that whoever they list will be the only people we will release the flowers to as well as anything else! It seems lately that this has become a big deal. Some people, wether it be family members or friends, feel that they are doing the family a favor by coming to the funeral home and trying to pick up everything for them “so they don’t have to worry about it”. Well, that’s nice and all, but we can’t let you take anything”. This seems to piss people off. They can’t grasp that flowers are “that big of a deal”. I don’t care personally, but the family does! Also, there are personal items as well, like jewelry, donation envelopes, cards, death certificates, etc. How do we know you aren’t going to help yourself to the jewelry or the donation envelopes and then say you didn’t take anything and blame the funeral home? When there are several children or siblings or whoever and they have to split up flowers because one person wants this plant and another wants this arrangement, do it at HOME! And NO, we do not take photos of each flower arrangement! And again, if you want to take pictures of each arrangement, DO IT AT HOME! I hate when family arrives to pick their things up and they stand there going back and forth over who is taking what and then arguing over it! I don’t really care if your employer sent that one or this one, just someone take it already! As far as the cards being removed, it’s really annoying when they have told us to remove them then when they come to pick them up, someone mentions that now they won’t know who sent what and now when doing Thank You cards your not gonna know!! You do not have to write in the thank you card that you are thanking them for the flowers they sent. You simply write the deceaseds name… and since I’m speaking of Thank You cards, you do not need to send a prayer card with each Thank You card! If you are sending out a Thank You card to someone chances are you are sending it to someone who came to the visitation and or funeral, right? So, more than likely when that person came to funeral home and or church, they took a prayer card! And what do most people do with those cards anyway? They hang on to them for a little while maybe.. or they put them away someplace and I bet most of them end up in the trash. I’m sure there are those who do keep them, but I’m sure most throw them away…eventually. But, anyway, unless someone wasn’t able to make it, but did send something, then yes, by all means, send them one, but if they signed the book, don’t waste your money by ordering more! I have so many families come back and ask if they can have more just for that reason. I always tell them they don’t have to send them, but…they want them anyway. I will usually just give them away, unless they want alot or if there was a photo on their cards. I had one family who wanted more and there was a photo on these particular cards, so not only did it take a day for us to get them ready for them it cost them over $100 because they wanted 100 cards! It’s just kinda ridiculous to spend that money on them when you already did and you are now going to send another card to the same people who already got one.
Most of our State is now on edrs, which just means we can file death certificates electronically. But there are still a few cities who aren’t on it, which makes it very inconvenient for me. I can’t do a death certificate on edrs if the city in which it files in is not using it. Also, many doctors still haven’t grasped that they can now sign a faxed copy of a death certificate, even when I try my hardest to explain to them that they can and why! Even though they have ALL been notified by the State of what edrs is and that they can sign a faxed copy! It just makes it all so much easier on us because otherwise we are running around dropping off and picking up death certificates. The doctor can be an hour away and when we go to their offices they don’t just sign them while we are there, we have to leave it and wait for a call letting us know its ready, so then we have to go to their office again to pick it up! Most doctors are not so cooperative when signing either. There are laws regarding time frame, but they really are not enforced and there are times when doctors will just leave it sit on their desk for days and we are calling the office asking if its ready yet. The office staff aren’t always pleasant to deal with either, which just makes the whole experience a pain in the ass!
Well, those are my recent rantings…
Hope you all are enjoying Spring, now that it has arrived!

The Funeral Business

Posted in Uncategorized with tags , , , , , , , , on July 12, 2012 by thefuneralbizz

How come it’s so wrong for a funeral home to demand to be paid compared to any other business?  What’s the difference? We supply a service you ask for. In return we expect to be paid. It’s that simple. But somehow, it’s become wrong for us to ask for payment. I’m really not sure why ANYONE would assume that they wouldn’t HAVE to pay! It isn’t like no one knows that eventually they or a loved one is going to pass away and, well, need to be buried/cremated.  I get the whole ‘no one likes to talk about death’ bullshit…but really.

There was an article on-line from Reader’s Digest, and I am sorry but I do not have the link to it. I am sure you can just type into your search engine the article title, which is, 13 things your funeral director will not tell you. I was just bewildered at the article and the writer for writing such bullshit! Take a look at the article if you want. I am going to say this…. When you prepay your funeral, your money goes into a trust. The funeral home does NOT keep that money. It is also guaranteed and if you change your mind later on and decide that you do not want to use the funeral home you preplanned with, you may go elsewhere or your family may choose to take you elsewhere. There are “those” funeral homes (that have been on the news) that took people’s money…yes, there are those funeral homes out there that are not honest and have done this illegally! Those funeral homes that do this, WILL eventually get caught! no doubt about it! But the majority of funeral homes will NOT do this! When you pre-pay you are also locked into todays prices. ONLY if you add to that pre-pan at time of death will you incur extra charges. If the funeral home goes out of business you should call the funeral directors association in that State or contact another funeral home of your choice and let them know what the situation is. When you pre-pay you should receive paperwork that the funeral home fills out. The funeral home keeps a copy, the family gets a copy and the trust gets a copy. Once the funeral home mails in the copy to the trust, the trust in turn will mail the family a letter stating that they have received the funds. That letter has the amount paid to the pre-plan and an account number. KEEP ALL THOSE PAPERS!

Also in the article it mentions that embalming is not necessary. Simply not true. Each individual State has their own laws when it comes to embalming. My State’s law states that a body must be embalmed within 48 hours from the time that death occurs if there is to be a public visitation. Meaning if ANYONE wants to view the body, then it must be embalmed before it is viewed if it is not possible to be viewed within 48 hours. A body that is going to be cremated, no visitation, will not be embalmed. We simply pick the body up from the place of death and transport it directly to the crematory. We are not trying to scam anyone into paying more than they want or can. If someone comes in and says that they are only able to afford a certain amount, than we will do everything we can to keep the costs to a minimum. Yes, cremation is typically less expensive, however, if you want cremation, but you also want a visitation and a service then it is going to run almost as much as a burial. We do not try to sell you a casket that is thousands of dollars. First off, if you tell us that you do not have alot of money, why on earth would we try to sell you more than you can afford…we want to get paid and if we try to talk you into spending more than you have, well, chances are we aren’t going to get paid….makes sense, right…  As far as caskets go, if you prefer to purchase your casket elsewhere, we have no problem with that, the only issue we have is that it is delivered to the funeral home on time and that if there is any damage to the casket, the funeral home is not responsible. We will not replace the casket or pay for any damages. I have had a few families order caskets elsewhere, one was scratched, but not bad at all, you couldn’t even really tell, and the others were fine.  If the deceased was a veteran, yes, there are veteran’s benefits. For a marker, there is no charge. Opening and closing fees are waived, IF burial takes place in a Government cemetery. There are also other benefits available, and most funeral homes will gladly obtain the necessary paperwork for the families and even fill the paperwork out and explain to the family what they need to do. I fill out all the veteran paperwork and have the next of kin sign where necessary and let them know what needs to accompany the paperwork. Usually a certified copy of the death certificate, copy of the funeral bill,  and the veterans discharge (DD-214) papers. We will even mail all the paperwork for the family, BUT, they (the Government) requires that the bill be paid in full! So, no use trying to get any other benefits if the funeral bill is not paid. This is not a funeral home rule, this is the veteran’s benefits rules.

As far as removing any gold teeth. First off, most “gold teeth” are simply not gold teeth…they are gold fillings!! Unless you have a solid gold tooth in your mouth, then the gold in the fillings are really not worth much value. Second, we will NOT remove any teeth or fillings. Period. We are NOT Dentists. If you feel it necessary to have any gold, fillings or not, removed from your loved one, then you must obtain a Dentist to come into the funeral home and have them removed. I have had this happen not too long ago. The husband could have cared less, but the children all wanted the “gold” removed from their mother mouth. I explained we would not do it and if he preferred he could contact  his Dentist and he was more than welcome to come, but first they have to contact him asap, so we do not start any other process, such as sewing/glueing the mouth closed. He said that he was very good friends with their Dentist and have been going to him for years and years….well, even the Dentist told him he would not do it. Also, told him that the “gold” in his wifes mouth, are only fillings and not worth much…so, they did not have the gold taken out.

Also in the article, it mentions the fact that instead of being called a Mortician, we go by Funeral Director because it has a “nicer ring” to it….well…uhhhh, yeeeeeeah! Why wouldn’t you/we? I really don’t even see the wrong doing here? Mortician does sound creepy as opposed to Funeral Director.

It also mentions that we may ask for a photo of your loved one and that we mean a recent photo not an older photo. Not sure why this is a big deal either…We ask for a photo so we know how that person styled their hair, facial hair, makeup…but we explain this to our families anyway so they know to bring a photo that is recent enough. Altho there has been the time or two when a family has brought in an older photo and we have to explain that we need something more recent.

I believe they mention a vault as well. No, you do not need an expensive vault and we never claim that you do. Again, maybe there are those funeral homes that try to push the more expensive items, but MOST of your funeral homes will NOT! The least expensive vault is a concrete rough box. And it is just that. A concrete box, the lid sits on top. If you want something that seals, then you have to upgrade to another vault and those are more expensive. Plain and simple. Most cemeteries require a vault. So, we are not trying to sell you something you don’t need. 

Just to add my two cents… As far as trying to save money, if you do not want to use a Hearse, if the funeral home offers a service vehicle, such as a van, you can do that and it is less expensive. Death certificates, we do not charge for the death certificates. We only charge what the city/county clerk charges. We don’t add-on extra. Each clerk and county has different pricing. One city/county may charge $15 for the first death cert. and $5 for each additional whereas the next city or county may charge $20 for the first and $7 for each additional. Also, as far as the death certificates go, we pay that as a cash advance. We front that money before you even pay us, most of the time. Death certificates must be done in a timely manner, so we cannot wait to do those. So be sure of how many you need. Other cash advanced items would be any death notices/obituaries. Our local papers do not have a set price. They charge by the line. So we have no idea of how much it will cost until after we submit the notice. Again, we do not charge extra for this either. We only charge what the paper charges. Cremation fees and Medical Examiner’s cremation permit are also items that are cash advance items. And again we do not charge extra, only what the crematory charges and the M.E. Medical Examiners also have different fees depending on the county. One may charge $30 and another may charge $75 and another may not charge at all. It just depends.

As far as a funeral homes General Price List goes…we are required to give you a price list if you come in and ask for one. We have no problems giving you a price list. Take as many as you like. We are not, however required to fax you one and we aren’t even required to give you pricing over the phone (this may vary by State, but I am not sure), but we will give your pricing over the phone because you called us and we of course want your business.

We also offer Limited Services. These are services we offer to those who cannot afford much at all. In my experience I have come to realize that most families do not even want to hear about them, but we offer them and we have a separate price list just for those options and again, we are more than happy to give you one. We also offer lower end caskets and if a family wants to see one, than they may do so. We do not hide them or keep them in the basement. There are times when we do not have one on the floor but that goes for any of the caskets we display.

So, again, it is on-line, Reader’s Digest, 13 Things a Funeral Director will not tell you.

Life working at a funeral home-Tip of the Day

Posted in Uncategorized with tags , , on June 5, 2012 by thefuneralbizz

Tip of the Day for June 5, 2012

Don’t confuse your Funeral Director!

There are families who are, let’s just say, not all there…if you know what I mean. So, when you have too many people trying to plan a funeral and you are confused yourself….LET US DO OUR JOB and don’t confuse us!

Thats all !!

 

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