Life working at a funeral home – Micro Managing
(This is going to be a shorter post, I have another post I am currently working on and will post soon).
Don’t! Just don’t! Do not MICRO MANAGE! For everyone out there who will plan a funeral for someone, DO NOT micro manage! Let the funeral home do their job!
Why? Because it will screw it up. Trust me. Every single time we get a family who is the type who micro manages, who goes over every single detail over and over and over again, there WILL be an error! it never fails.
You may feel you are doing it right. You may think you have to make sure every single little detail is your responsibility, as if you owe it to your loved one… It’s not. We do this every day, that’s what we are here for, this is what we do, day in and day out.
When you begin to constantly worry about every little thing and question every detail, YOU start to forget, YOU begin to forget if you did this or if you asked this, then you are continually calling us and then getting things twisted and it then begins to confuse us because you had already forgot what you have told us. So when the day arrives and you see some thing that was done “wrong” you become upset. When really you had changed your mind so many times that it’s actually correct!
See where I’m coming from?
And of course when emotions are high and you have exhausted yourself ‘planning’ this funeral, you are not going to admit you are wrong! When in fact you are!
This also goes for those who call or come in for pricing. The ones who are “calling around” for the family or friends. They share the info and then someone has a question, so then you call back. Then you want more or different pricing for different services. . We always suggest coming in for pricing. This isn’t to get you in to the funeral home, we aren’t trying to sell you anything, it is just better when you are face to face and EVERYTHING can be wrote down so there isn’t any miscommunication! From us yelling you over the phone, you telling another person, then them questioning you and then you now have to call us again. It is irritating, I’m being honest, it’s irritating! When you then actually come in to make those arrangements, chances are you are going to say that we said something else!
So that’s that.. just my rant for today, I hope a micro manager reads this!