Life working at a funeral home – Busy Busy Busy!
Haven’t been able to post, sorry. It is that time of the year again and we have been slammed at the funeral home! Since just after Thanksgiving we have had just about one new call everyday… and oddly enough we have had quite a bit of pre-arrangements over the last few weeks as well. We have had a couple walk in pre-arrangements, which is pretty much just as bad as a walk in at-need! The other day we had a visitation set to begin at Noon, and it was one of those days where the phone never stops and you have a ton of shit to do. Well we already had a prearrangement scheduled for 10am and they were there just about finishing when a man and his daughter showed up because she has a prearrangement with us and “stopped by” to “go over” her preneed! Well she had to wait for director to finish. Well, the woman did her thing and the old man spoke up and said “well, get out your pen and paper since ya ain’t coin nothing else and let’s do this for me too”! Uhhhh who says we aren’t doing anything else! The director said “well, we can go ahead and get you started but I am expecting a family at Noon so I will have to excuse my self for a moment”. Just because there is no one else in the building when YOU show up does not mean we are not busy!
We have also had a lot of insurance papers to do too. Well, I should say, a lot of insurance papers I have had to do! I hate when a family brings me a ton of old insurance policies and I have to make heads or tails of them all! Then having to sit there and call on each one of them. I especially love when I call the insurance company and, 1: I can’t understand the customer service rep! 2: the rep is not friendly or act as if I am somehow bothering THEM! And 3: when I ask if they will accept an assignment from the funeral home, they say “yes, but we cannot release the amount of the policy to you!!” Well, for starters I didn’t ask you for the amount! And then most of the time they won’t even tell us who the beneficiary is. Usually I have the policy in front of me so I already know who the beneficiary is. But sometimes I get a family that brings me a piece of paper with a policy number and name of insurance company on it….gee thanks, this is helpful, I think to myself. And when people first inquire if they can use their life ins to pay for funeral costs and we tell them we can but we will need to verify the policy is good, that the inc company will in fact accept an assignment from us and that their are no loans taken out on the policy but please bring in ALL the info you have and we will call and report death for you and inquire about the rest at that time…..they say ‘oh great, thank you, so I don’t need to do anything then?’ Nope, nothing, just bring it, don’t call them, we will, because if you call then chances are they will begin the claim process and all the paperwork that WE will need is going to be sent to you not us and then we are going to have the have you bring all that paperwork back to us and then get it filled; it and then more than likely have you come back again or sometimes just wait while we look it over to see where you need to sign and what other info we may need from you. BUT….I say 70% of the time, they still call!! Then when they come in they don’t tell us they called so when we call we sound dumb saying “we are calling to report death on so and so, the family is here and Asked us to call for them and they would also like to do an assignment” and the rep says…. “well I show here that Mr/Mrs already called and reported death”! UGH! Hate that!!
OK enough ranting for today…. I hope everyone had a wonderful holiday and have a safe and happy New Year!!