Working at a funeral home….
So…. usually when we have a visitation going on during the day, we usually don’t have a “greeter” that sits up front. Typically it isn’t very busy during the day, usually visitation will begin at Noon for family then 1pm for everyone else. Most people are at work during those hours, so it doesn’t usually get busy until after 3pm. So, either myself or if the Director is there, will refresh the coffee and tend to any questions the family may have, etc….. BUT…..during the day is usually the busy time for “US” we are in the office working on a million and one things. Other funerals, maybe even with another family making funeral arrangements. Also, we don’t want to be hovering over the family and every person who walks in the door. When you are using the funeral home, we would like that you have the privacy and space that you want and well……paid for. We would like to think that if you need anything or have any questions you would just come to the office and ask. Once in a while we will close the office door, just so the family and visitors don’t have to listen to our phone conversations or other arrangements if another family is there making them, also privacy for the family making them. On the door it says please knock. So I would hope that if someone needed something and seeing the door closed they would KNOCK! However, I find that people become irritated that they have to knock on the office door. I’m not sure why………. I am more than happy to assist you if you have any questions or need something. So, why is it that people almost seem offended by the door being closed? I think if the situation were reversed, I wouldn’t have a problem with it whatsoever. I would think that we are just being given privacy. But, whatever.
Also………as I was walking down the hall yesterday and passed by the chapel where people were, I could over hear a bunch of people talking about being cold. The heat was on and I was right there, so if you were cold you could very easily ask me to turn the heat up! I lingered in the hall for about 5 minutes just cleaning up, and straightening up the other chapel, etc… just to see if someone was going to mention to me that they would like the heat turned up, but NO ONE asked me. I have no idea who it was that was talking about it as I did not look into the chapel when I over heard this. So, I didn’t turn the heat up in the chapel for them. They knew I was an employee because I walked them in when they arrived for first viewing that day.
Coffee. I will check on the coffee periodically. If I am busy and I am the only one there, well, I can only do so much. But, I will check as soon as I can. AND, if for some reason you run out and you want it now, just come tell me!! I really wouldn’t care if you made the coffee yourself, but with the new coffee pot we have, it is too complicated to let others make it. I wish I could just tell families how to do it, because it would be easier for me and for the families. And if I did tell a family how to make it, well, then some other idiot would go and try it and then we would have a mess !!!
When there are issues within the family. If some of the family does not get along. Figure it out before coming to the funeral home! It is not our job to figure it out. We are here to make funeral arrangements, we do not care who is in charge of what. We care about the deceased and giving them a proper burial/cremation and making those arrangements for it. Don’t come in yelling that we are only to listen to you not your Aunt or brother or sister or second cousin…….we don’t give a rats ass! So, I suggest that you work out whatever issues you have then come in to make arrangements. I find it hard to believe that you cannot agree on something for the sake of the deceased, for a few minutes. It is ridiculous!
AND…….I don’t give a damn if you had power of attorney of the deceased. You want to know why? Because Power of Attorney seizes at time of death! YES IT DOES! So, don’t care if you have POA. Not gonna get anywhere with that! Now, if you have POA over the deceased’s next of kin and there are issues amongst the family, then , well, we may have to go with what that person wants and says. But Please! Do not come in and say I have POA of the deceased and what I say goes. I will sign this and that and blah blah blah….especially if it is cremation. Like I have said So many times before, ONLY THE NEXT IF KIN can sign for the cremation authorization! If you have POA over the next of kin and the next of kin is unable to sign for themselves due to illness or dementia, etc…. then yes, the POA can sign.
Okay……..back to work!