Life at a Funeral Home…………
Well……once again another family who for the Love Of God could NOT make up their minds! How hard is it really to decide what you are going to do? And if you are aware that there are other family members who will want to be involved in the funeral planning, well, then….I suggest you DO NOT proceed without them!! First off the deceased has been dead for almost 2 weeks now. The sisters of the deceased came in to arrange the funeral. At the end of the arrangements they said, we will let you know for sure by tomorrow if we want to do this. So, the next day they were suppose to call us. NOPE, no call. Then, the following day at 4:30pm, guess who shows up at the door! And guess who wants to look at the caskets………again………….and sit down and discuss everything they went over 2 days ago? And guess who was busy with another family? YES, me, I was with another family, so just another instance of what happens when you “just walk in” with no appt! Then on top of that, we have another family who will be having visitation starting Tuesday and they just showed up to meet some other family members at the funeral home, just so they could see the place. WITHOUT CALLING and letting us know that they would be coming in! ANYWAY……..so, I had to go over the same exact shit that we went over with them 2 days ago and let them look at the casket again. SO, they say, “OK, well, we have decided we are going to go ahead with everything and we will be in tomorrow to pay in full”. Ok, so I get everything on the contract and give them their copy, I call and let the boss know. I start on the file once the other people leave! So guess what happens the very next day? Go on, Guess! PLEASE, take a guess! They call. They say to me. “my brother just got into town, and he has decided that we are going to use another funeral home”. EERRRGGGHHHHH! Seriously! ? ! Fine, GOOD, thank the Lord! Better another funeral home deal with them. I am already tired of them!
Just FYI. Someone dies. There body is kept cool . It slows down the decomp. It does not STOP the decomp! Then the body is typically brought to the funeral home to be embalmed. Which again……..ONLY slows down the decomp. So, if someone passes on and you wait two weeks to make funeral arrangements, then when you do make those arrangements and then do not want the viewing for another week, well…..sometimes it “may not be possible” to have an open casket. It depends on the condition of the body, every body is different. For instance the family we have next week. This is their situation. The deceased is NOT in good condition and we told the family that. They became, lets say, a little irate with us. I really have no idea why they became irate with the funeral home…..? It isn’t our fault that the body is not in good condition. When we explained to them that they may not be able to have an open casket I thought they were going to reach across the desk and strangle the Director! Yelling and blaming us for not taking care of the deceased. Well, first off, the deceased has been at the Coroner’s office for a little over 2 weeks. How is that our fault? Then they threatened that if the body did not look good they were going to sue us and the funeral home will be in so much trouble that we will have to shut down! (i was laughing at that one, quietly in my office). But, whatever. When they just showed up the other day to show the other family members the funeral home, they were as nice as could be. Whatever……………We’ll see on Tuesday how they act. Still unsure if the body will be viewable or not, haven’t heard anything yet……..
When we do an insurance assignment for the family, we WILL use one of the certified death certificates that the family purchased. Why are we going to pay for a cert. death cert. to do an insurance assignment for the family? If the family were to do the ins. assign. themselves they would have to use one of the cert. death. certs. that they paid for anyway! I know I have said this before, but I just got bitched at the other day when this guy came to pick up the death certificates for his grandfather. He wasn’t too happy. Oh well……boo hoo……..do it yourself then.