Life working at a funeral home………..Appointments People! Appointments!
Make sure that you call ahead of time before going to a funeral home, no matter what you are going there for! Unless the staff tells you that you can just stop up anytime! I know I repeat myself all the time with this, but please…CALL and see if you need to schedule an appointment!
The family that came yesterday, the one I couldn’t wait to see, well….let’s just say it was exactly what I expected! Everyone had something to bitch about. Not about us, but about other family members. Just because someone isn’t helping you pay for the funeral doesn’t mean that “we” the funeral home, are not going to let them in for visitation! It is not up to us to tell someone they are not allowed in! First of all, how am I suppose to know who “these” people are!?! And second, I do not have time to stand guard by the door all day!
We accept insurance assignments. BUT, we are NOT the insurance company. We call the insurance company for the family and get instruction on what to do! Like, do we need a claim form, if we do, will the ins. co. fax one or mail one? Do we need a Certified Death Certificate and an assignment signed by the beneficiary, does the ins. co need a copy of the contract, etc…… The Insurance Company tells US what to do and therefore we pass that info onto the family, we get all the paper work, that the Insurance Company requires, and we have the family sign it and or fill it out. So, I cannot answer certain questions about the policy because I do not know! So, when I tell you that is something that you will have to ask the insurance company yourself, they will not divulge that info to me…..just do what I am telling you! THEN, when you tell me that you do not have the phone number to the insurance company, just because you are too lazy to call yourself…really come on. First of all, I have NO problem giving you that phone number! YOU brought the policy to me, remember! Also, I find it hard to believe that you do not have the number or did not have the number, because when you walked in the other day you were on your phone WITH the insurance company! Please Please Please do not keep asking me to call them with questions that you have for them! I can’t!
Again with appointments. If you see that our parking lot is FULL of cars doesn’t that kinda tell you that something is going on? And, it really isn’t such a big deal if you show up because you need to drop something off or have a question, but when we have a family there and things are going on, we may not be able to get with you right away. So, this is why I say CALL first! Because of course, like I have said one million times before, YOU get an attitude! Not my fault, not my problem. Also, do not show up 5 minutes before closing to go over any detailed items! The family with the insurance decides to show up 5 minutes before closing because they wanted to go over some information on the insurance, they needed to bring ALOT of documentation to us and were told to do so on the day of service. BUT, they decided that they wanted to do it NOW. Well, NOW, is 5 minutes before I am going to lock the doors. I do not answer my door 30 minutes prior to closing unless you call first or have an appt.! period! then when you grab your cell and call from the parking lot and say that you are at the door but no one is answering, I am going to tell you that I had no appt. scheduled and therefore the office closed early. Also, when going to any business for any reason, why would you show up 5 min. prior to closing? I wouldn’t! especially without calling first or asking if someone will be there! And again, if we were open because of visitation with another family, who is to say that we could assist you at the time you showed up? Usually there is no higher up’s available in the evening, so the person working is there solely for the family that is there for viewing! you would be told to come back anyway.