now shows……can you just call and cancel?
apparently people don’t feel the need to be respectful and cancel appointments anymore. yet again, another family schedules an appt. for arrangement and they don’t show up, they don’t call……..nothing. Thanks! Thanks a whole freakin lot! Our time is just as valuable as yours! We also have other families that could have come when you were suppose to, but…….we waited for your ignorant asses to show up.
on to the next bunch of trailer trash folks. we get asked a lot, especially these days “what are people who don’t have any money suppose to do?” I know I have bitched about this in the past, ALOT. But, there is a difference when certain people ask, it’s the “way” they ask. This particular family asked like it was our fault that they could not afford to pay. Again, we aren’t going to GIVE it to you for free. Really, come on. Bitching and talking to us like that will get you NOWHERE! It will definitely NOT get you a discount that’s for sure. So, they came in, made ALL the arrangements, which was just a simple cremation, they wanted to apply for state aid, well, we told them they could so they wouldn’t have to pay so much since that is all they kept saying, is that they had no money to pay for it. Get all finished, all the paper work signed, contract wrote up, assistance papers printed out and signed and then the family says “how do you expect people to pay for this?” seriously? then they added that they could go to another funeral home and pay less for the same thing. Okay, so go then, and that is exactly what we said, “if you feel that you can get that price at the funeral home, then by all means you should go”. And so the did! Got up and walked out. There were six of them that showed up, so you mean to tell me that between the six of them they couldn’t come up with the money? AND, if they would have went to get assistance, then they would actually be paying less than the other funeral home. Don’t want to deal with that type of family anyway…..I know times are tough right now. The people who have jobs should be thanking their lucky stars, it just pisses me off that people for some reason think that just because we are a funeral home that we have to lower our prices just because “they” can’t afford it. Our prices are already rock bottom right now, there is no possible way we can drop them anymore without actually paying for “their” funeral!!
On to the next family. Walked in at 5:40pm. We close up at 6pm. Yes, I understand that it isn’t 6pm….YET… but it’s awfully close. THEN, since of course there is no Director there, we have to call one to come in. AND guess what…yep, they are irritated. Hey, jerk offs, did ya think maybe to call FIRST? guess not. Then yesterday, guess what? YEP, at 5:30pm guess who shows up again? Uh huh….you guessed it, the same family. I asked what i could do for them today, and they said they needed to speak to us regarding some of the arrangements. Hmmmm, guess who wasn’t there? YEP a Director. I just said that I would have to help them I am the only one left for the day. They just shrugged and said that they just needed to add some things, nothing major, which it wasn’t, something they could have done over the phone, really. BUT, they also paid the bill too. But, they complained about the day before and said that they realized that they came almost at closing, but “it wasn’t closing, it was almost closing so that doesn’t count, we lost our sister and we expected regardless to be treated with sympathy and respect and that they did not feel that they should have to call before coming to a funeral home to make arrangements and if they wanted to, they could have come after hours and forced someone to meet them there”. OH BOY! Then continued saying that they apologize for not calling and realized that maybe they “should” have. HUH? I’m confused………… SO, I am thinking to myself, you showed up late yesterday and now you are apologizing, BUT…….you did it again today, just now. This is where things get screwed up and people get pissed off…. Someone passes away. Your upset and not thinking clearly. You want to make funeral arrangements. So, you hop in the car with your family and make your way to the funeral home. You did not call first. You show up and come to find out, either you have to wait because there is another family already there making arrangements for someone in their family who just passed away. See, these people have the same right to be there as you do. They deserve the same quality time as your going to get……….WHEN it’s your turn! But, you get pissed off anyway. So why do you think you are more important than the family that is already there? This is what pisses me off the most. And when I tell you that you are either going to have to wait or come back I get attitude. Or, I just love when we are actually in the middle of a funeral service and a family walks in. Did you not see ALL the cars outside with flags on them let alone that BIG black car called a hearse? That means that we are having a funeral service. So again, what makes you feel more important? I get you rolling your eyes at me, comments that I CAN HEAR that you make to the others you came in with, etc. Amazing.
One more thing. When you want to bring in picture boards in, that’s fine, not a big deal at all, but do you really need more than 3 of them? I only have 3 easels. So when you bring in more than 3 and I tell you that I only have 3 easles, please don’t get pissy with me. Then ask me about something to prop up pictures with. I can only do so much. We are not a portrait studio.
well, we’ll see how the new week turns out………..adios